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Module 4: Capacity to grow · 3 min

Capacity to grow

Free the owner’s attention and keep operations able to support growth.

3 lessons · Use the arrows or scroll to move between boards.

Count the attention a small saving consumes

  • Daniel contrasts a rapidly growing client with others whose daily ad spend stayed much smaller.

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  • His interpretation is that excessive attention to small costs can crowd out bigger decisions and useful investment.

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  • He describes doing everything yourself as another version of the same problem: saving a fee while limiting what the owner can handle.

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What is Daniel’s argument about small savings?

Move maintenance work out of the owner’s inbox

  • Daniel says client messages and problems filled most of his working day when he was the only person handling them.

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  • He intended to improve the business after dinner, but was too exhausted. An executive assistant took on invoicing and some client outreach.

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  • He distinguishes maintenance activities from money-making activities and describes hiring to cover his organizational weaknesses.

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Make the first handoff concrete

  1. 1

    Identify the recurring work filling the owner’s day.

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  2. 2

    Give someone responsibility for invoicing and outreach.

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  3. 3

    Match support roles to the owner’s weaknesses.

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  4. 4

    Use the recovered capacity for growth work.

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Why was the first assistant valuable in this account?

Alternate growth with strengthening the operation

  • Daniel says delegating maintenance let him focus on networking and revenue generation, but growth exposed weaknesses in the operation.

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  • He describes periods of expansion followed by focused work on infrastructure, then another push for growth.

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  • The useful balance is between creating demand and maintaining the ability to serve it. Staying on only one side creates a constraint.

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Grow, notice strain, reinforce

  1. 1

    Put capacity into activities that generate revenue.

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  2. 2

    Notice where infrastructure no longer holds up.

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  3. 3

    Strengthen processes and delivery capacity.

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  4. 4

    Return to growth with a stronger foundation.

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But on the flip side of that, if you charge too headfirst into the moneymaking activities and you neglect the maintenance, everything kind of implodes, right?
Hello, my name isDaniel Wang
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And then we run into, oh, wait, the infrastructure is not holding up.
Hello, my name isDaniel Wang
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What should happen when growth starts outrunning the operation?
Recording